Welcome to Purpl. To join our community and enjoy all the benefits we offer, we need to verify your disability status.

Why Verification Matters

Purpl is a ‘closed group’ discount community for people with disabilities, created to help offset the extra costs of living with a disability.

Verification is essential because it ensures that our members meet the eligibility criteria, which helps us secure the best possible discounts from our brand partners. This process maintains Purpl’s integrity and allows us to continue providing valuable offers that truly benefit you.

Getting Started: How to Prepare Your Documents for Successful Verification

To get verified, you’ll need to upload a clear photo of one of the accepted proof-of-disability documents. A list of accepted documents is further down.

Here’s a quick checklist for capturing the perfect shot:

• Full Document: Ensure the entire document is visible in the photo
• Good Lighting: Take your photo in a well-lit area to ensure all details are visible
• Flat Surface: Place your document on a flat, neutral surface
• No Shadows: Avoid any shadows that might obscure information
• Right Angle: Capture the photo from directly above to avoid distortion
• No Flash: Flash can cause glare, so try to use natural or ambient light
• Check Clarity: Make sure the photo is in focus and all text is readable before uploading

Accepted Documents

Below is a list of accepted documents you can upload to verify your disability status. We aim to make the process as straightforward as possible, but to maintain consistency and efficiency, we rely on standardised documents like PIP, Blue Badge, and similar recognisable forms of proof.

Individual diagnosis letters are currently not accepted because they vary widely and are challenging to automate in our verification system, requiring us to verify details such as the issuing source, professional credentials, and universally recognised disability status. If you don’t have any of the government or council issued documents you can apply for an Access card https://www.accesscard.online/ or a Disability ID card https://www.disabilityid.co.uk/which will look into each case individually.

For more details on the information we need to capture and photo examples, please see our upload guide

1. Blue Badge Photo Side Only
2. Personal Independence Payment (PIP) Award Letter
3. Attendance Allowance Award Letter
4. Disability Living Allowance (DLA) Award Letter
5. War Disability Pension Letter
6. Adult Disability Payment (Scotland)
7. Child Disability Payment (Scotland)
8. Disabled Bus Pass
9. Disabled Railcard
10. Access Card
11. National Disability ID
12. CEA Card
13. Access to Work Award
14. Any other government issued documentation that proves your disability status

Uploading Your Document

Once you have your document photo ready:

1. Login or Register at Purpl
   
2. Verify your status section –
   • We currently only automatically verify the items listed in the drop down
   • Select Other for ALL other accepted documents
   • Click to upload your document photo
   • Click ‘Verify now’
   • Once verified you will return to the home page where you can access discounts
   • If your document fails. Please read the error code and upload a new photo. Do not upload the same photo as it will keep failing. All failed documents come through to us and we will email you if there is a vital component missing. Please ensure you look out for our email as it may fall into your junk folder.
   • Once verified you will receive a confirmation email followed by a welcome email with details on how to use our codes etc.

What Happens With My Document?

When you upload the photo of your document, you want to know that it’s safe and that we protect your privacy. This page tells you what we do with, and how we protect the information you share with us.

All of our systems and storage are protected and encrypted to the high standard you would expect them to be.

When you upload your document photo, we only keep it long enough to read it and collect the information we need from it to verify your account. Once we have this, the document photo is permanently deleted.

The information we take from the document is listed below. We use this information to create and manage your account and keep it for as long as this account is active. If you close your account, we will delete the information we hold for you within 90 days. If you update your account information at any point, we will immediately delete the old information.

• Name, Document ID or NI Number (required for authentication) and the expiry date

If you have any questions about any of this, or want to speak to us about the information we hold on you, please message us at [email protected] with the subject line ‘DPO request’.

Need Help?

If you run into any issues or have questions, don’t hesitate to reach out to us at [email protected]. We’re here to assist you and ensure your verification process is as smooth as possible.