Purpl FAQs: Disability Discounts UK, Membership, Eligibility and Community Grants
Everything you need to know before joining Purpl, the UK’s first money saving membership for people living with disabilities and long term health conditions.
Purpl helps make saving money fairer, simpler and more accessible. We bring together member only disability discounts, trusted advice, helpful tools, community support and ways to give back to disabled people and people with long term health conditions.
Our mission is to help offset the extra cost of living with a disability through savings, practical support, brand partnerships and community initiatives such as the Purpl Community Grant Fund.
Content guide
- About Purpl
- Purpl membership benefits
- Eligibility and joining Purpl
- Purpl membership pricing and refunds
- Payment help
- Verification and document upload help
- Using Purpl disability discounts
- Purpl tools and advice
- Community, grants and giving back
- Purpl account help
- Contact Purpl support
About Purpl
What is Purpl?
Purpl is a disabled led money saving membership for people living with disabilities and long term health conditions in the UK.
Purpl members can access disability discounts, exclusive offers and savings across 350+ brands, including Morrisons, Currys, Jet2holidays, Holland & Barrett, Dunelm, Nike and many more.
Purpl was created because the extra cost of living with a disability is real. We bring together discounts, practical support, helpful tools, community spaces and give back initiatives in one place.
Who is the founder of Purpl?
Purpl was founded by Georgina, who lives with MS and ADHD and is part of the disabled community herself.
She created Purpl after seeing how many disabled people and people with long term health conditions face extra costs, but often do not have access to the same kinds of money saving support available to other groups.
Purpl exists to make saving money fairer and to build a platform that gives back directly to the disabled community.
How is Purpl different from Blue Light Card?
Purpl is different from Blue Light Card because Purpl is designed specifically for people living with disabilities and long term health conditions.
Blue Light Card is for NHS staff, emergency services workers, social care workers and other eligible service roles. Purpl is for people in the disabled community.
Purpl was founded by Georgina, who lives with MS and ADHD, and brings together disability discounts, practical support, member tools, community spaces and the Purpl Community Grant Fund in one place.
Purpl membership benefits
What are the benefits of joining Purpl?
Purpl members get access to a growing range of disability discounts, savings tools and community benefits.
Benefits of joining Purpl include:
- Disability discounts and exclusive offers from 350+ brands
- Savings on food shopping, travel, fashion, technology, wellbeing, mobility, homeware and everyday essentials
- Access to the Purpl Community Grant Fund if you are an active annual member
- Member prize draws and competitions
- Helpful tools such as the Savings Calculator and Shopping Assistant
- Advice and support content around disability related costs, benefits and saving money
- Access to the Purpl members only community group once verified
- A platform created by and for people with disabilities and long term health conditions
Does Purpl help with the cost of living with a disability?
Yes. Purpl was created to help disabled people and people with long term health conditions save money on everyday costs.
Living with a disability can mean extra spending on travel, food, energy, equipment, clothing, care, therapy, accessibility needs and wellbeing. Purpl helps members reduce some of these costs through disability discounts, brand offers, advice, savings tools and community support.
What brands does Purpl work with?
Purpl members can access savings across 350+ brands, including Morrisons, Currys, Jet2holidays, Holland & Barrett, Dunelm, Nike and many more.
New brands and offers are added regularly, so members can keep checking Purpl for the latest disability discounts and savings.
Eligibility and joining Purpl
Who is eligible to join Purpl?
Purpl is for people living with a disability or long term health condition recognised under the Equality Act 2010.
This includes visible and non visible disabilities, physical and mental health conditions, neurodivergent conditions and long term illnesses that affect daily life.
Parents and carers can also join on behalf of someone with a disability or long term health condition, as long as they have permission to use that person’s documentation during verification.
What conditions qualify for Purpl?
Purpl is for people living with a disability or long term health condition recognised under the Equality Act 2010.
This can include visible disabilities, non visible disabilities, chronic illnesses, neurodivergent conditions, mental health conditions and long term health conditions that have a substantial and long term impact on daily life.
Purpl accepts a wide range of government, council, NHS and recognised disability documents. For full details, please refer to the Purpl Document Upload Guide.
Can parents of a disabled child join Purpl?
Yes. Parents and guardians can join Purpl on behalf of a disabled child.
The extra cost of disability can affect the whole family, so Purpl supports parents and guardians as well as disabled adults.
Please create the account using your own name and email address, then upload your child’s disability documentation during verification. You must have permission to use their documentation.
Can carers join Purpl?
Carers can join Purpl on behalf of the person they care for, as long as they have permission to use that person’s disability documentation.
Purpl does not currently accept carer documents on their own as proof of eligibility. The verification document must relate to the disabled person or person with a long term health condition.
How do I join Purpl?
To join Purpl, visit the Purpl website and create your account.
You will then need to upload a photo of an accepted document that proves your disability or long term health condition. Once your account is verified, you can choose the membership option that works best for you and complete payment.
After subscribing, you will be able to access Purpl disability discounts, member only offers and community benefits.
For a list of accepted documents, please read the Purpl How to Join Guide or Document Upload Guide.
Purpl membership pricing and refunds
How much does it cost to join Purpl?
Purpl currently has two membership options:
£1 per month when paid annually, billed as £12 per year.
£2 per month* with the flexibility to cancel anytime.
Your membership renews automatically based on the billing option you choose, unless you cancel before your renewal date.
You can manage your membership and cancel auto renewal here:
https://purpldiscounts.com/profile/billing
If you are eligible for a refund please click here.
*To enter the Purpl Community Grant Fund, monthly savings prize draw and member competitions, you must have an active annual membership both when entering and when winners or grant recipients are selected.
Why does it cost money to join Purpl?
Purpl has a small membership fee so we can keep the platform running, continue bringing in more brands and grow the support we give back to the disabled community.
Your membership helps us do more than offer discounts. It supports the work behind Purpl, including finding new savings, improving the member experience, building community spaces, running member competitions and growing the Purpl Community Grant Fund, which helps disabled people access things like mobility equipment, therapy, accessibility adaptations and assistive technology.
Members can often save back the cost of joining very quickly. For example, one shop at Morrisons could save you up to £12, which can cover the cost of an annual membership. After that, every saving you make is money back in your pocket.
As more members join and shop through Purpl, brands invest more into our community. That helps us create more rewards, more support and more opportunities to give back directly to disabled people and people with long term health conditions.
Can I cancel Purpl anytime?
Yes. Monthly Purpl memberships can be cancelled anytime from your account settings.
If you choose annual membership, you can switch off auto renewal at any time before your next payment date.
If you cancel auto renewal, your membership will remain active until the end of your current paid membership period, as long as your disability verification remains valid.
You can manage your membership here:
https://purpldiscounts.com/profile/billing
How do I cancel my Purpl auto renewal subscription?
You can manage your Purpl membership and cancel auto renewal at any time by visiting:
https://purpldiscounts.com/profile/billing
Cancelling auto renewal stops your next payment from being taken. It does not immediately close your account or remove your current membership access.
Can I cancel my Purpl membership and get a refund?
If you purchase a new monthly or annual membership, you may cancel your membership and request a full refund within 14 days of payment.
You will only be entitled to a full refund if you have not accessed a code or offer through Purpl, whether through the website, the app or any other Purpl service.
This includes:
- Viewing a code
- Claiming a code
- Accessing an offer
- Clicking the discounted link through the Get Offer button
By viewing or claiming your first code, accessing your first offer or clicking the discounted link through the Get Offer button during the 14 day period, whether through the website, the app or any other Purpl service, you will be treated as having started using your membership and you will no longer be eligible for a refund.
For monthly memberships, this 14 day cooling off period applies to the initial purchase only and does not restart on each monthly renewal.
If you are eligible for a refund please click here.
What happens if I access a code or offer during my 14 day cooling off period?
If you view or claim your first code, access your first offer, or click the discounted link through the Get Offer button during your 14 day cooling off period, you will be treated as having started using your membership.
This means you will no longer be eligible for a refund.
Do I need to be a Purpl member when winners are announced?
Yes. For the Purpl Community Grant Fund, monthly savings prize draws and member competitions, you must have an active paid membership both when you enter and when winners or recipients are selected or announced, unless separate promotional terms say otherwise.
For the Purpl Community Grant Fund, you must have an active annual membership when entering and when grant recipients are selected.
I am being asked to pay again. What should I do?
If Purpl is asking you to pay again, please check the following first:
- Make sure you are logged into the same Purpl account you originally paid with
- Visit your profile page and check the email address on your account
- Check whether your membership has expired, been cancelled or failed to renew
- Check whether you accidentally created a second Purpl account using a different email address
- If you paid using a different email address, log out and sign back in with the original account
You can check your profile here:
https://www.purpldiscounts.com/profile
If you still think you are being asked to pay again by mistake, please contact our customer support team at the bottom of this page.
Payment help
Is Purpl’s payment process secure?
Yes. Purpl uses Stripe, a secure third party payment processor used by millions of businesses worldwide.
Stripe includes:
- PCI DSS Level 1 compliance, which is the highest level of payment security certification
- Data encryption using HTTPS and TLS
- Fraud detection tools
- Secure authentication and account controls
Purpl does not see or store your full card number, CVC or expiry date.
Why is my Purpl payment not processing?
If your Purpl payment is not processing, it may be because your device, browser, bank or card provider is blocking the authentication request.
Please try the following:
- Use incognito or private browsing mode
- Try a different browser
- Try a different device, such as a laptop
- Check your pop up settings
- Check that cookies are enabled
- Make sure your bank has not blocked the payment
- Try paying without Link if Link is causing an issue
If the problem continues, please contact your bank or try another payment method.
Link is asking me to supply a phone number. What should I do?
Link is a Stripe payment feature and may ask you to verify your phone number.
If your telephone number has changed or you cannot access it, go back to the payment screen and choose to pay without Link.
Purpl cannot change your Link telephone number because it is managed by Stripe.
Verification and document upload help
Why do I need to upload a disability document to join Purpl?
You need to upload a document so Purpl can verify that disability discounts and community benefits are only accessed by eligible people.
This helps protect the community, keep brand partnerships trusted and make sure Purpl savings are used by disabled people and people with long term health conditions.
What disability documents does Purpl accept?
Purpl accepts a wide range of documents, including government, council, NHS and recognised disability documents.
Examples may include disability benefit letters, Blue Badge documentation, official NHS diagnosis letters, Access Cards, CEA Cards and other accepted proof.
For the full list of accepted documents, please read the Document Upload Guide.
I am having trouble uploading my disability document. What should I do?
Please read the Purpl Document Upload Guide first, as this shows how your photo should look and what information must be visible.
Common upload issues include:
- The file is too large
- The file is a PDF
- The document has expired
- The wrong side of a Blue Badge has been uploaded
- The image is blurry or low quality
- The whole document is not visible
- Key information is missing
- Text has been covered or blacked out
- Other documents are visible in the same photo
- A screenshot or scanned document has been uploaded where this cannot be accepted
If your file is too large or is a PDF, try taking a clear photo or screenshot of the document and uploading that.
If your expiry date is on a separate page from your contact details, please upload the second page too. This can then be reviewed manually.
If you are still having trouble, please contact our customer support team via the support button at the bottom of this page.
What happens if my Purpl verification document fails?
Some documents cannot yet be verified automatically and will be sent to the Purpl team for manual review.
Please do not keep uploading the same photo. If it fails once, it is likely to fail again.
The Purpl team will work through manual verifications as quickly as possible. If there is an issue with your document, we will email you, so please check your inbox and junk folder.
Emails will come from [email protected]
What happens to my disability document after I upload it?
Your document is used to verify your eligibility for Purpl.
Once your account has been verified, your uploaded document photo is permanently deleted.
Purpl keeps only the minimum information needed to manage your account, such as your name, email address, document type, expiry date where relevant and document reference details.
For more information, please read the Purpl Privacy Policy.
Is my personal information safe with Purpl?
Yes. Purpl is committed to protecting your privacy.
We use encryption and data protection practices to help keep your personal information secure. We also take GDPR seriously and only keep the minimum information needed to manage your account and membership.
Your uploaded document photo is permanently deleted after verification.
Why is Purpl asking me to verify again?
Purpl may ask you to verify again if you have accidentally created a new account using a different email address.
Please visit your profile page and check which email address is linked to the account you are logged into:
https://www.purpldiscounts.com/profile
If it is not the same account you originally used and paid through, we recommend logging out and signing in with the correct email address.
Using Purpl disability discounts
How do I use Purpl discounts online?
Each brand page will explain how to use that specific Purpl discount.
For online offers, you will usually need to:
- Click the offer you want to use
- Read the offer terms carefully
- Click Copy Code or Claim Offer
- If there is a code, paste it into the discount code box at checkout
Some offers do not need a code. These discounts may be applied automatically through a special link or at checkout.
Please make sure you accept cookies, use the brand’s website rather than the app where required, and avoid using VPNs. This helps codes work correctly and allows Purpl to track savings properly.
What types of disability discounts are available on Purpl?
Purpl offers different types of savings, including discount codes, no code offers, gift card offers and in store offers.
Discount codes
Some offers use a code that you copy from Purpl and paste at checkout. Some codes are unique each time, so please do not save or store them.
No code offers
Some discounts are applied automatically when you click through from Purpl.
Gift card offers
Some offers may provide a gift card after purchase. These often have a waiting period to make sure the order, policy or purchase has not been cancelled.
In-store offers
Some brands may offer in store savings through the Purpl digital membership card where available.
Always read the offer terms before claiming a discount.
Why should I not share Purpl discount codes outside Purpl?
Please do not share Purpl discount codes outside the platform.
If codes are shared publicly, brands may remove their offers and Purpl could lose discounts for the whole community.
Keeping codes within Purpl helps protect our brand partnerships and keeps disability discounts available for eligible members.
How often are new Purpl discounts added?
New Purpl discounts and brands are added regularly.
You can check the Purpl website, read our emails, follow Purpl on social media and join the Purpl members only Facebook group to hear about new offers. Purpl emails are sent from [email protected].
If you are not seeing Purpl emails, please check your junk or spam folder and mark Purpl emails as safe.
My Purpl discount code is not working. What should I do?
First, please check the offer terms carefully.
Some discount codes only work on certain products, brands, categories or order values. Some may be for new customers only or may exclude sale items.
If the code still does not work, please use the code not working button on the offer page so Purpl can investigate.
You can also contact our customer support team via the support button at the bottom of this page.ntact:
There is a problem with an item I ordered. Can Purpl help?
Purpl provides access to discounts, but the order is placed directly with the brand.
If there is a problem with your order, delivery, return, refund or product, please contact the brand’s customer service team directly.
Purpl cannot access or manage orders placed on brand websites.
Where is my Purpl card?
Purpl does not have a physical card.
Purpl has a digital membership card for selected in store discounts which is only available via the Purpl app.
You can find available in-store discounts on the website and follow the instructions to set up your digital membership card or watch our video
Purpl tools and advice
What is the Purpl Savings Calculator?
The Purpl Savings Calculator helps you understand how much members have saved by using Purpl discounts.
To ensure savings track correctly we recommend members read our guidelines for successful tracking.
What is the Purpl Shopping Assistant?
The Purpl Shopping Assistant helps members find relevant discounts, offers and savings more easily.
It can guide you towards deals that may suit what you are shopping for, so you can spend less time searching and more time saving.
Where can I find advice on PIP?
You can find PIP related advice, benefit information and disability support content in the Purpl Life section of the Purpl website and via the Purpl UK Disability Benefits & Support Handbook
Purpl shares guidance to help members better understand support that may be available, but we do not replace professional benefits, legal or financial advice.
For personal benefits advice, you may also wish to contact organisations such as Citizens Advice, Disability Rights UK or a qualified welfare rights adviser.
Where can I find the Purpl Grant Finder and Benefit Calculator?
You can find the Grant Finder and Benefit Calculator on the Purpl website under Purpl Life.
The Grant Calculator is designed to help you explore potential grants or support options that may be relevant to your circumstances.
It does not guarantee eligibility or funding, but it can help point you towards support that may be worth looking into.
Community, grants and giving back
How does Purpl give back to the disabled community?
Purpl gives back to the disabled community by using membership growth and brand partnerships to create more rewards, support and community funding.
As more members shop and save through Purpl, brands invest more into our community. This helps Purpl grow support, rewards and future funding that gives back directly to disabled people and people with long term health conditions.
This includes the Purpl Community Grant Fund, member prize draws, competitions and future community initiatives designed to support the disabled community.
What is the Purpl Community Grant Fund?
The Purpl Community Grant Fund is part of Purpl’s long term mission to give back directly to disabled people and people with long term health conditions.
Members can apply for quarterly grants towards things such as:
- Mobility equipment
- Therapy
- Accessibility adaptations
- Assistive technology
- Other disability related support needs
To apply, you must have an active annual Purpl membership when entering and when grant recipients are selected.
How does Purpl support the disabled community?
Purpl supports the disabled community by helping members save money, creating useful tools and advice, building community spaces and working with brands to bring more value back into the community.
Purpl also supports the community through:
- The Purpl Community Grant Fund
- Member prize draws
- Member competitions
- Helpful advice around disability related costs
- Community content and campaigns
- Support for disabled people and people with long term health conditions to access savings more easily
How do I join the Purpl members only Facebook group?
You can join the Purpl members only Facebook group once you are fully verified.
When requesting to join, you will need to provide the email address linked to your Purpl account so we can confirm your membership.
The group is a place to hear about new offers, community updates, helpful information and member announcements.
Can I refer a friend to Purpl?
Yes. We encourage members to share Purpl with friends, family and anyone who may benefit from disability discounts and savings.
The more the Purpl community grows, the more we can do to bring in new brands, improve member benefits and give back to disabled people and people with long term health conditions.
Purpl account help
How do I change my email address on Purpl?
If you need to change the email address on your Purpl account, please login via the website and go to your profile page, you can update it there.
How do I change my Purpl digital membership photo?
Membership card photos are locked down to ensure our membership offers are not used outside of the community. If you need to change your photo please contact our customer support team via the support button at the bottom of this page.
I think I have created more than one Purpl account. What should I do?
If you think you have created more than one Purpl account, please check which email address is linked to the account you are logged into.
You can do this by visiting your profile page.
If the email address is not the one you originally used to pay or verify your membership, please log out and sign in with the correct email address.
We recommend deleting the other account by going to the profile section on the website
I am not receiving Purpl news and upate emails. What should I do?
Please check your junk or spam folder first.
Purpl news and update emails are sent from: [email protected]
If you find Purpl emails in your junk or spam folder, please mark them as not spam or safe and move them to your inbox. This can help stop future emails from being filtered incorrectly.
Contact Purpl support
Who can I contact for help with Prpl?
For help with your Purpl account, verification, payment, membership, refunds or discounts, please contact the Purpl support team.
Please ensure you look out for our reply as it may fall into your spam folder – emails come from [email protected]
We’re here to help and will get back to you as soon as we can.
